Frequently Asked Questions

1. Is it OK to call Snap Supplies by phone?
2. What carriers do you use for shipping?
3. How long does it take to receive my order?
4. How can I pay for my order?
5. Do you charge sales tax?
6. Can I cancel an order?
7. Does Snap Supplies accept purchase orders?
8. I'm tax exempt, what do I need to do?

Answers...

1. Is it OK to call Snap Supplies by phone?

   
   Of course!  Personal service is what separates Snap Supplies from our competition. Call 1-888-444-4493   8:00 - 5:00 Monday through Friday.  Our customers customer service team is knowledgeable and friendly.  We have lots of ideas that will save you time and money.  Snap Supplies isn't just an on-line website experience, we have brick and mortar locations. Many of our customers stop in and visit us every week.
   
   

   Back to Top

2. What carriers do you use for shipping?

   Snap Supplies has relationships with both FedEx and UPS for ground shipments. For freight deliveries we use a variety of common carriers depending on the area of the country and kind of product being shipped.

   Back to Top

3. How long does it take to receive my order?

   
   We make every attempt to ship orders the same day they are received.  Place your order by 3:00 pm EST,  Monday - Friday, and you should receive your order in 2 - 3 days.    If items in your order are not in stock, your shipment may take a little longer.  
   
   

   Back to Top

4. How can I pay for my order?

   
   Snapsupplies.com accepts Visa, Mastercard, American Express, Discover and P-cards.  We also accept EDI payments.  (Call customer service for payment information.)  
   
   Business customers who prefer to pay with checks, may complete a credit application and when approved, may place orders online using purchase order numbers.  
   
   

   Back to Top

5. Do you charge sales tax?

   
   We only charge sales tax to customers located in Virginia.

   Back to Top

6. Can I cancel an order?

   
   Call us as soon as you can and we will do our best to cancel or revise your order.  We are flexible and we want satisfied customers.  1-888-444-4493
   

   Back to Top

7. Does Snap Supplies accept purchase orders?

   
   We accept purchase orders from customers whose credit has been approved.   Click here to print out our credit application.   Our credit department will review your information and contact you once we have approved your application.
   

   Back to Top

8. I'm tax exempt, what do I need to do?

   
   If you are out of the state of Virginia, you have nothing to do....If you are tax exempt and located in Virginia, please email a copy of your tax exempt certificate to [email protected]
   

   Back to Top